CFO Perspective
Your AI Pilot Worked. So What?
Why technical success, user adoption and economic value need to be measured separately.
A pilot can demonstrate technical feasibility without demonstrating economic value. Both are worth knowing. They are not the same thing.
Separate three questions: Did it work technically? Did people actually use it in their real workflow? Did anything change in the economics? A pilot that answers only the first question should not be scaled on the strength of the third.
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Personal views of the author; not the views of ING Bank or any other institution.